FAQs

At AfroShe® we believe that your natural hair and skin are beautifully made and perfect in every way and therefore deserve the best nature has to offer in love and care. That's why at AfroShe® our products are handmade, free of parabens, silicone & sulfates and formulated with 100% natural & certified organic ingredients, delivering instant and long lasting results that you can see and feel on your wavy (2b, 2c), curly (3a, 3b, 3c), kinky 4a, 4b, 4c), locs hair and your dry skin, eczema and psoriasis. AfroShe products are vegan-friendly and cruelty free. Every ingredient has been chosen for its unique properties. Our high concentration formulas are very rich and you will find that a little goes a long way. Read more about Ruth and AfroShe®

AfroShe is based in Yass, New South Wales, Australia.

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Yes. Our current deal is FREE SAMPLES on orders under $80 (1 sample) & orders over $80 (2 samples).

Each product listing includes a list of ingredients. For a detailed explanation of each ingredient click Ingredients

Our products have an expiration of one (1) year after opening and if unopened then two (2) years. You'll also find the BN (Batch Number) located underneath each product container.

All our products are vegan friendly with the exception of our Rich Lathering Cleanser, Deep Conditioner, Hair Gel & Curl Styler which have gelatin (collagen). See our A-Z Ingredients list for more info. Gelatin (collagen) is animal derived and therefore not suitable for vegans. Due to high demand we have a gelatin free vegan option for these products. 

Yes, our products are only tested on real people, like me (Ruth, Founder & Formulator), our family and friends).

We only use pure and natural essential oils to lightly scent our products. Our scent range come in fragrance free/unscented and scented. Our baby range is mildly scented and unscented.

As of May 2022, we had to remove Afterpay & Zippay due to high fee charges (up to 12%). We still accept PayPal and all other credit cards.

There are two (2) shipping categories...1) Australian parcels (domestic) & 2) International parcels. Australian (domestic) parcels are calculated by weight. International parcels are calculated by weight and country.

Please follow the link to Shipping & Shopping for more information. INTERNATIONAL CUSTOMERS please note...when ordering please consider the order processing time frame ( within 3-5 business days) and delivery time frames...varies from country to country. Click link to read more.

Extract - SECTION 21 of our Terms & Services page. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. You are responsible with ensuring to comply with laws and regulations of the country of destination. AfroShe® does not have any responsibility on these additional charges that may apply.

Once your order has been dispatched, you'll automatically receive your tracking information via email (check spam inbox) and also to your account (if you initially set one up). Be sure to follow the tracking information and adjust notification details as needed.

Yes, this can be arranged. Be sure to let us know before placing your order so shipping cost can be deducted. We'll contact you after the processing of your order to arrange a pick up time.