Hi, it's lovely to have you here on our website. I'm Ruth (Founder & Formulator, AfroShe®) and I hope you find these FAQ's helpful. Please don't hesitate to Contact Us via our Contact Us page if you have any other questions. Blessings,
At AfroShe® we believe that your natural hair and skin are beautifully made and perfect in every way and therefore deserve the best nature has to offer in love and care. That's why at AfroShe® our products are handmade, formulated with 100% natural & certified organic ingredients, delivering instant and long lasting results that you can see and feel on your wavy (2b, 2c), curly (3a, 3b, 3c), kinky 4a, 4b, 4c) hair and your dry skin, eczema and psoriasis. Our high concentration formulas have little or no water content. Every ingredient has been chosen for its unique properties. This means our products are very rich and you'll find a little goes a long way. Read more about Ruth and AfroShe®
AfroShe is based in Canberra (Australian Capital Territory).
There are two (2) shipping categories...1) Australian parcels (domestic) & 2) International parcels. Australian (domestic) parcels are calculated by weight and state. International parcels are calculated by weight and country.
Please follow the link to Shipping & Shopping for more information.INTERNATIONAL CUSTOMERS please note...when ordering please consider the order processing time frame ( within 3-5 business days) and delivery time frames...varies from country to country with DHL EXPRESS 3-5 business days. Click link to read more.
Extract - SECTION 21 of our Terms & Services page. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. You are responsible with ensuring to comply with laws and regulations of the country of destination. AfroShe® does not have any responsibility on these additional charges that may apply.
Each product listing includes a list of ingredients. For a detailed explanation of each ingredient click Ingredients
Once your order has been dispatched, you'll automatically receive your tracking information via email and also to your account (if you initially set one up). Be sure to follow the tracking information and adjust notification details.
Our VIP SAVER is our newsletter subscription that informs our customers on AfroShe® news, special deals and offers. You can subscribe via the home page by scrolling down and entering your details (it will not be shared with anyone/ third parties).
AfroShe Rewards is a loyalty program that rewards our customers for their purchases and other actions. Our reward program gives each customer the flexibility and freedom to save up their points and redeem at their convenience. There are a number of ways to EARN points. CLICK on the tab at the bottom of the screen to learn more or create an account and start earning. If you already have an account your SIGNUP points should automatically be added up, otherwise contact us for correct amendments.
Afterpay makes shopping more convenient. Enabling you to get the things you want, when you want them while managing payments over time. Currently ONLY available to Australian and New Zealand residence. Click on the link tab below to learn more
Best before (B.B) date for AfroShe product is within one year. Please refer to B.B date label underneath each product.
Yes, I do. Be sure to use code "hand delivery" at checkout for free shipping to be applied. I'll contact you after the processing of your order to arrange pick up (Mondays & Tuesdays only) location in Gungahlin.
All our products are vegan friendly with the exception of our Rich Lathering Cleanser, Deep Conditioner, Hair Gel & Curl Styler which contain gelatin (collagen). Gelatin (collagen) is animal derived and therefore not suitable for vegans. More info in our A-Z Ingredients List.
Yes, our products are only tested on real people, like me (Ruth, Founder & Formulator), our family and friends).
We only use pure and natural essential oils to lightly scent our products. Our scent range come in fragrance free/unscented and scented as well as our baby range which is mildly scented or unscented.