Refund & Return Policy

We are confident that you'll love our products as much as we do. Due to the nature of our products, we are unable to accept returns or issue refunds due to “change of mind”. Our handmade, natural & organic products are freshly made in small batches are of a high quality and standard. For the safety of all, we can’t resale returned items as we are unable to guarantee that the items have not been tempered with or damaged in any way. For this reason, PLEASE read through our detailed product description so you can make an informed decision.

If you are new to AfroShe, we strongly advice you to shop from our wide range of starter/ trial packs before buying our big regular sizes/ packs.

For best results please read through the instructions for recommended usage. Please do not hesitate to contact us if you have any questions regarding your purchase and we’ll be more than happy to assist you.

 

Incorrect Items

We double and even triple check that we send you the correct items as per order. If by chance this is not so, then please accept our apology in advance. Please contact us within 5 days of the delivery of your items so we can resolve the issue as soon as possible for you. 

 Faulty/ Damaged Items

We ensure that your items are securely packed but if by chance your items arrived damaged please take photographic evidence and notify us at info@afroshe.com (include your name and order number) within 5 business days of delivery so we can inform you of the next step.