Shopping & Shipping

Shopping

If you are a repeated customer with a created account you can LOG IN to your account and start shopping.

If you are a new customer you can choose to shop as a GUEST and then CREATE AN ACCOUNT just before you check out.

Once you have selected your items and added them to the cart, you'll be directed to enter your shipping information. During this stage your pre-calculated item's weight (each item) will be calculated and shipping rate (Australian state OR international AusPost - Standard (6-10 business days) or Express (4-6 business days will be shown. The calculated shipping rate will then be totalled to your order before you make payment. Please don't hesitate to contact us if you have any questions regarding shipping costs.  

If you have any DISCOUNT CODE you may enter it at check out and click apply. 

Secure Payment Gateway

We accept the following payment methods….

  • AfterPay (Shop Now, Pay Later, Interest Free)
  • Zip pay - AU (zip it now, pay later Australia only)
  • American Express
  • Apple Pay
  • Mastercard
  • Visa
  • PayPal (with or without Paypal account)
  • PayPal Pay in 4 (Buy Now, Pay later) with no interest & no late fee

 

Customs Duties & Import Vat/Taxes

SECTION 21 of our Terms & Services page

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

UK customers please refer to ROYAL MAIL for further information regarding customs duties, import vat & taxes.

YOU ARE responsible with ensuring to comply with laws and regulations of the country of destination. AfroShe® does not have any responsibility on these additional charges that may apply.

Shipping Address (PLEASE double check!)

PLEASE ensure your shipping address is correct as that will be the shipping address used to ship your parcel. Please be aware that AfroShe® will not be held responsible for incorrect shipping addresses provided. If you are unsure which address you provided when you placed your order, please check your order of confirmation and by all means, contact us asap to make amendments. PLEASE note that once your parcel has been dispatched/shipped we are UNABLE to make any changes. The good news is that, you can track your parcel and contact your local post office (in your country or state) and provide your tracking ID and arrange for the delivery of your parcel. Thank you for your cooperation.  

Currently Shipping to...

Australia (nationwide)

Canada (International Express 4-6 business days or Standard 6-10 business days)

France (International Express 4-6 business days or Standard 6-10 business days)

UK (International Express 4-6 business days or Standard 6-10 business days)

US (International Express 4-6 business days or Standard 6-10 business days)

New Zealand (International Express 4-6 business days or Standard 6-10 business days)

ALL INTERNATIONAL CUSTOMERS PLEASE READ ''Current Offers" for shipping cost update.

 

"Rest of the World" Shipping

If your country of destination is not listed, you can contact us for a shipping quote before we add your country to the list.

Cancellations
We gladly accept cancellations within 24 hours of purchase as after that your order may have already been processed and  shipped.

Processing Time for Orders
Within 3-5 business days

Delivery Time Frame
The delivery times varies from country to country. Here's a guideline..
~~~Australia - 2-8 business days (varies from state to state)
~~~The Rest of the World - AusPost (Australia Post) - (International Express 4-6 business days or Standard 6-10 business days)


Order Tracking Number
ALL orders will have a tracking number so you can track the journey of your parcel. You can also use our 'TRACK MY ORDER' on our page.

Domestic - Australia ONLY - My Tracking Has Been Delivered but I haven't Received It
If your tracking notification says items DELIVERED but you have not received your package, then PLEASE...

Contact your local post office immediately and quote them your tracking number, have them investigate and you follow up as needed

Lost or Stolen Parcel 

Once packages have shipped and or delivered, AfroShe® is not liable for stolen or missing packages. Please remember to have your packages shipped to a safe and secure location or have it delivered to a PO Box. 

Courier/Carrier Services
 Australia Post is used for both domestic (within Australia) and international orders - (International Express 4-6 business days or Standard 6-10 business days).